SCOPE OF APPLICATION. DEFINITIONS

Il contratto stipulato tra MAF SRL (numero REA NA-825310 e n. iscr. al Registro Imprese 06598791215) con sede legale in Via San Francesco a Patria 52/54, 80014 Giugliano in Campania (NA) e il Cliente deve intendersi concluso con l’accettazione, anche solo parziale, dell’ordine da parte di MAF SRL. Tale accettazione si ritiene tacita, se non altrimenti comunicato con qualsiasi modalità al Cliente. Effettuando un ordine nelle varie modalità previste, il Cliente dichiara di aver preso visione di tutte le indicazioni a Lui fornite durante la procedura d’acquisto e di accettare integralmente le condizioni generali e di pagamento di seguito trascritte.

If the Customer is a consumer (i.e. a natural person purchasing the goods for purposes not related to his or her professional activity), once the on-line purchase procedure is completed, he or she shall print or save an electronic copy and in any case keep these general sales conditions, in accordance with the provisions of Articles 3 and 4 of Legislative Decree 185/1999 on distance sales.

Any right of the Customer to damages or compensation as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property caused by the non-acceptance, even partial, of an order is excluded.

PAYMENT METHODS

In caso di pagamento tramite Bonifico Bancario Anticipato (i dati verranno forniti automaticamente al momento dell’acquisto), quanto ordinato dal cliente verrà mantenuto impegnato fino al ricevimento della prova di avvenuto bonifico da inviarsi a MAF SRL via e-mail info@gellinna.com entro e non oltre tre giorni lavorativi dalla data di accettazione dell’ordine. L’invio di quanto ordinato avverrà solo all’atto dell’effettivo accredito della somma dovuta sul c/c di MAF SRL che dovrà avvenire entro sette giorni lavorativi dalla data di accettazione dell’ordine. Oltrepassate tali scadenze, l’ordine verrà ritenuto automaticamente annullato. In caso di Bonifico Bancario effettuato on-line, i tempi si accorceranno notevolmente.

Coordinates for Bank Transfer in Advance:

MAF SRL

IBAN: IT58Y0103039901000001534678

The reason for the Advance Bank Transfer must state:

• the order reference number;
• the date on which the order was placed;
• first and last name of the order holder.

PAYMENT BY CREDIT CARD VIA PAYPAL

Il pagamento avverrà con addebito dell’importo di acquisto direttamente sulla carta di credito. Il cliente compilerà un apposito modulo creato da PayPal per l’acquisto nel quale inserire il numero della carta e i dati relativi alla spedizione. Il sistema di pagamento tramite carta di credito o prepagata è garantito dal server sicuro PayPal. In nessun momento della procedura di acquisto MAF SRL è in grado di conoscere le informazioni relative alla carta di credito dell’acquirente che sono trasmesse tramite connessione protetta.  Nessun archivio informatico di MAF SRL conserverà tali dati. In nessun caso, pertanto, MAF SRL può quindi essere ritenuta responsabile per eventuale uso fraudolento e indebito di carte di credito da parte di terzi, all’atto del pagamento di prodotti su www.gellinna.com.

CASH

In the event of a cash-on-delivery purchase, payment shall be made upon receipt of the goods and must be made in cash or by bank draft payable to the courier if the order exceeds €1,000.00. Payment by cash on delivery shall be subject to a surcharge of €5.00 for collection costs. Notification to the Customer of which courier will be entrusted with the delivery shall be made in the manner provided for on the site. Nothing more than what is indicated at the time the order is placed shall be due from the Customer.

RIGHT OF WITHDRAWAL

If the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, i.e. he does not make the purchase by indicating in the order form to MAF SRL a VAT number), he is entitled to withdraw from the purchase contract for any reason whatsoever, without the need to provide explanations and without any penalty, except as indicated in the following points.

Per esercitare tale diritto, il cliente dovrà inviare a MAF SRL una comunicazione in tal senso, entro 14 giorni lavorativi dalla data di ricevimento della merce. Tale comunicazione dovrà essere inviata a mezzo mail all’indirizzo info@gellinna.com o lettera raccomandata con avviso di ricevimento indirizzata a:

MAF SRL

VIA SAN FRANCESCO A PATRIA, 52/54

80014 GIUGLIANO IN CAMPANIA (NA)

Once we have received the aforesaid notice of withdrawal, MAF SRL's customer service will promptly provide the customer with instructions on how to return the goods, which must be received by MAF SRL within 10 days of authorisation.

The goods must be returned undamaged, complete with all parts and in their original packaging (envelopes and wrappings), cared for and, if necessary, used in accordance with normal diligence, without any signs of wear and tear or soiling, in accordance with the conditions of the following points.

The right of withdrawal is however subject to the following conditions:

The right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, attached software, etc.); the right does not apply to sealed audiovisual products or computer software (including hardware attachments) once they have been opened; the purchased goods must be intact and returned in their original packaging.accessories, attached software, etc...); the right does not apply to audiovisual products or sealed computer software (including those attached to hardware) once opened; the purchased goods must be intact and returned in their original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc..); in order to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided; in accordance with the law, the shipping costs relating to the return of the goods shall be borne by the customer; delivery costs to the customer (even if not displayed at the time the order is placed) and any other additional costs highlighted at the time the order is placed shall not be reimbursed; the shipment, until the certificate of receipt in our warehouse, is under the customer's full responsibility; in case of damage to the goods during transport, MAF SRL will notify the customer (within 5 working days of receipt of the goods in their stores) to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal; MAF SRL is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; upon its arrival in the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the packaging and / or the original packaging are damaged, MAF SRL will deduct from the refund due to a percentage, but no more than 10% of the same, as a contribution to the costs of restoration.

Without prejudice to any repair costs for ascertained damage to the original packaging, MAF SRL will refund the customer the full amount already paid (excluding shipping costs), within 14 days from the return of the goods, by transferring the amount charged to the Credit Card or by Bank Transfer. In the latter case, it shall be the customer's responsibility to promptly provide the bank details on which to obtain the refund (ABI - CAB - Current Account of the invoice holder).

The right of withdrawal is totally forfeited for lack of the essential integrity of the goods (packaging and/or its contents) in cases where MAF SRL ascertains:

The non-diligent use of the product that has compromised its integrity or the use of any consumable materials; the lack of the external packaging and/or the original internal packaging; the absence of integral elements of the product (accessories, cables, manuals, parts, ...); damage to the product for causes other than its transport.

In the event of forfeiture of the right of withdrawal, the goods shall remain at the premises of MAF SRL at the customer's disposal for collection at his expense.

PRIVACY

The personal data requested when placing an order are collected and processed in order to satisfy the Customer's express requests and will not under any circumstances or for any reason be passed on to third parties. MAF SRL guarantees its customers compliance with the regulations on the processing of personal data, governed by the privacy code under DL 196 of 30.06.03.

Titolare del trattamento dati è MAF SRL – VIA SAN FRANCESCO A PATRIA, 52/54 – GIUGLIANO IN CAMPANIA (NA).

PURCHASING METHODS

L’evasione dell’ordine avviene sempre entro 48/72 h lavorative se sono stati scelti tutti prodotti effettivamente disponibili al nostro magazzino ed utilizzati metodi di pagamento ad accredito immediato.

Precisiamo che la dicitura “Disponibile” presente sui prodotti del nostro sito non garantisce necessariamente la disponibilità immediata presso il nostro magazzino. In alcuni casi, il prodotto potrebbe essere disponibile presso i nostri fornitori, con tempi di approvvigionamento stimati in 4-5 giorni lavorativi prima della spedizione. In caso di ritardi importanti o imprevisti, il cliente sarà tempestivamente informato.

Le spese di spedizione comprendono gli oneri di gestione e imballaggio e le spese postali. I costi di gestione sono fissi, mentre i costi di trasporto variano a seconda del peso totale della spedizione. Vi consigliamo di raggruppare i vostri articoli in un unico ordine. Non ci è possibile raggruppare due ordini distinti effettuati separatamente, pertanto le spese di spedizione saranno addebitate per ognuno di essi. Il vostro pacco sarà inviato a vostro rischio, ma viene prestata un’attenzione particolare in caso di oggetti fragili.

The boxes are suitably large and your items are well protected.

I suddetti tempi di consegna sono indicativi. Non possiamo assumerci alcun impegno o garanzia del rispetto degli stessi. Nel caso in cui in uno stesso ordine siano presenti articoli disponibili in pronta consegna ed articoli da ordinare, il cliente riceverà una consegna unica.

All’atto della consegna della merce il cliente è tenuto a controllare in presenza del corriere che:

- The number of packages delivered corresponds to the number indicated in the transport document.

- The description on the packages corresponds to what is actually stated on the transport document.

• L’imballo risulti integro, perfettamente sigillato, né comunque alterato.

Eventuali danni all’imballo e/o al prodotto o la mancata corrispondenza del numero dei colli o delle descrizioni, devono essere contestati immediatamente al corriere, apponendo la dicitura RISERVA DI CONTROLLO PER IMBALLO NON INTEGRO, imballo bagnato o pezzi mancanti ecc. quindi sulla prova di consegna del corriere si deve specificare il motivo di tale riserva . Una volta firmato il documento del corriere, il cliente non potrà opporre alcuna contestazione circa le caratteristiche esteriori di quanto consegnato.

We cannot be held responsible for goods received in undamaged packages accepted without placing the word RESERVE OF CONTROL WITH SPECIFICATION OF DAMAGE.

Eventuali problemi inerenti la corrispondenza, la completezza o l’integrità fisica dei prodotti ricevuti devono essere segnalati entro tre giorni dalla consegna contattando il nostro servizio assistenza via e-mail info@gellinna.com; per la merce danneggiata allegare le foto in formato digitale per valutare l’entità del danno.

Nel caso di mancato ritiro entro cinque giorni lavorativi del materiale presente in giacenza presso i magazzini del corriere a causa di reiterata impossibilità di consegna al recapito indicato dal cliente all’atto dell’ordine o per rifiuto della merce, l’ordine verrà automaticamente annullato e saranno addebitate al cliente le spese di spedizione di andata e ritorno ed eventuali spese di giacenza maturate.

SHIPPING

La consegna è gratuita per acquisti superiori a € 500,00. Il costo della spedizione è indicato su ogni articolo.

I tempi di consegna variano a seconda della tipologia del prodotto e del corriere utilizzato.

Poste Italiane: Consegna in 2-3 giorni lavorativi, per le isole e località disagiate occorrono 1 o 2 giorni in più.
BRT: Consegna in 1-2 giorni lavorativi, per le isole e località disagiate occorrono 1 o 2 giorni in più.
Fercam: Consegna quasi sempre su appuntamento in 2-5 giorni lavorativi, per la Sardegna occorrono 2 o 3 giorni in più.

TUTTE LE CONSEGNE (SALVO ACCORDI DIVERSI) VENGONO EFFETTUATE SEMPRE PIANO STRADA, LATO CIVICO.

La Repubblica di San Marino avrà lo stesso costo di spedizione presente in Italia.

We point out that the above delivery times are for indicative purposes only; we do not assume any commitment or guarantee that they will be adhered to.

COMPLAINTS

COMPLAINTS

Ogni eventuale reclamo dovrà essere rivolto a MAF SRL, Via San Francesco a Patria, 52/54 –  Giugliano in Campania (NA) entro 7 giorni dalla ricezione della merce.

LEGAL GUARANTEE

All products sold by MAF SRL are covered by the conventional manufacturer's warranty and by the 24-month warranty for conformity defects, pursuant to DL 24/02. To benefit from warranty assistance, the Customer must keep the invoice (or the delivery note).

Exercise of the Warranty may involve requesting assistance from Authorised Service Centres in the territory and/or following the procedures illustrated in the documentation inside the product packaging.

The manufacturer's conventional warranty is provided in the manner illustrated in the documentation inside the product packaging. If, following intervention by an Authorised Assistance Centre, the defect turns out not to be covered by the manufacturer's conventional warranty, the Customer will be charged for any verification and repair costs requested by the Authorised Assistance Centre, as well as transport costs, if incurred by MAF SRL.

The 24-month guarantee pursuant to DL 24/02 applies to products that present a conformity defect, provided that the product itself is used correctly, in compliance with its intended use and with the provisions of the enclosed technical documentation. This warranty is reserved for the private consumer (a natural person who purchases goods for purposes not related to his professional activity, i.e. making a purchase without indicating a VAT number on the order form). In case of lack of conformity, MAF SRL provides, without cost to the Customer, the restoration of conformity of the product by repair/replacement or reduction of the price, until the termination of the contract. If, following intervention by an Authorised Assistance Centre, the defect does not result as a conformity defect in accordance with DL 24/02, the Customer will be charged for any costs of verification and restoration required by the Authorised Assistance Centre, as well as transport costs if incurred by MAF SRL.

Replacements in the event of DOA (Dead On Arrival: product not working on delivery) only take place if expressly provided for by the manufacturer. The timing of replacement or eventual repair of the product depends exclusively on the manufacturer's policies.

In the event that, for any reason, MAF SRL is unable to return a product under warranty (restored or replaced) to its customer, MAF SRL may proceed at its own discretion to refund the amount paid, taking into account the use of the goods, or to replace it with a product of equal or superior characteristics.

The timing of repair or eventual replacement of the product depends solely on the manufacturer's policies and no damages can be claimed from MAF SRL for any delays in repair or replacement.

In cases where the application of the warranties provides for the return of the product, the goods must be returned by the Customer in their original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original packaging, we recommend inserting it in a second box; in all cases, the affixing of labels or adhesive tapes directly onto the original product packaging must be avoided.

HOMOLOGATION

The vendor declares that all products in the catalogue and marketed conform to the standards and are approved according to the regulations of the European Community. The vendor shall not be liable in the event of any deviations from the standards of countries outside the European Community and/or failure to have the products approved by such countries.

APPLICABLE LAW

The sales contract between the Customer and MAF SRL is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the court of reference of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Naples.